Terms & conditions

Contact Details

Vintage Vision (Wales) is a Company limited by guarantee.

Our address:74 Broad Street,Blaenavon,NP4 9NF

Tel: 01495 790222

Mobile: 07818 168955

Email: info@vintagevision.co.uk

Company Registration Number: 07660809

Welcome to Vintage Vision; a social enterprise for women, based in Wales.

We hope you enjoy our site; here are some tips on getting the best out of the buying experience and the legal stuff to protect you and us. By entering into a contract with us, we assume that you have read and accept these terms and conditions.

Queries

Hopefully you can find out everything you need to know from the site, but we recognise that you may have further questions. We aim to reply promptly, within 24 hours usually, to any queries regarding the details of any item, especially questions about measurements.

Sizes

On the subject of measurements; we would advise that the key to success in buying vintage clothing online is to be aware of your actual body measurements. This is because no vintage clothing sizes are standard and the only way to be certain of whether an item will fit or not is to compare the measurements in the listing with your own. Vintage garments were often custom tailored, altered or made by home seamstresses and can come in all shapes and sizes. All of our measurements are taken with the garment laid flat, and doubled where appropriate. A great method to discover if something will fit you correctly is by measuring a garment you already own and comparing it to the garment you are interested in. Please measure carefully to avoid disappointment!

Payments

We accept payments via Paypal, with free shipping within the British Isles, up to 2kg in weight. Dispatch is within 3 working days of payment. For items over 2kg in weight, or for next day delivery, please contact us for more information .We can also ship worldwide and will charge you for this; please check for charges as they vary by item. Please be aware that this will not cover any taxes, import duties or other charges that may be incurred. Where possible, we will combine shipping on multiple items. Please email for an estimate. If you would rather collect your purchase in person, please let us know and we will ensure a mutually convenient time.

Refunds and Exchanges

Customer satisfaction is very important to us; if you’re not happy, we’re not happy.

So, if you’re not satisfied, please contact us by phone or email as soon as possible.

Vintage clothing is pre-loved and can show wear and tear by its very nature. We strive to select garments in the best condition, and if there are imperfections, we do our best to disclose them in the description; so please read carefully!

All items are kept in a clean, smoke-free environment and are stored in the appropriate manner once received by us. Minor repairs are performed by a trained seamstress prior to sale and all items are cleaned in the appropriate manner. Flaws above and beyond the normal wear for a vintage garment are listed in the description.

If, regrettably, you need to return an unworn item to us, please do so within 10 days and we will issue a refund minus shipping costs. Buyer pays return shipping. Please select carefully to avoid disappointment

Cancellation Rights

You have 7 days to cancel your order, but please be aware that you will bear the cost of any postage

Unavailability of stock

Please be aware that we only stock one of each item, although occasionally we may have matching items in different sizes. With this in mind, we will endeavour to remove an item from the website when it has been sold. If you order an item that has just been sold, we will inform you as soon as possible and give a full refund within 7 working days.

Data Protection

Please see contact details regarding who we are.

We will collect and use your personal details regarding your purchase and for our own marketing purposes. We will not store your payment details. We will not sell or pass on your details to any other organisation.

You have the right to request and see what details we hold about you and correct them if necessary.

Privacy Policy

We operate a secure site and will protect your personal details. They will not be disclosed to anyone other than Vintage Vision. We use your information to provide the requested services and to personalise our marketing.

 We reserve the right to change these terms and conditions and the current version will be displayed here.